Online Store

West Malaysia: approximately 1-4 days
East Malaysia: approximately 7-14 days
(excluding holidays)

Our warehouse is located in Bukit Mertajam, Penang. As we focus on providing online services to save costs for our customers, we do not have a physical store at the moment.

Yes, all customers will receive an order number after placing their orders. Please contact us if you don’t receive one within 24 hours.

We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.

No problem, our warehouse is located in the Bukit Mertajam area of Penang. You can arrange for an in-person transaction at this location.

General

Yes, our freeze-dried is suitable for both dogs and cats.

Freeze-dried food is unsuitable for cats/dogs under three months of age. For cats/dogs aged between 3 and 9 months, tear the food into smaller pieces or soften the freeze-dried pieces before feeding to facilitate adaptation to larger portions.

Our main diet freeze-dried offers a complete and balanced diet that is rich in nutrients and mirrors a raw diet as closely as possible. Through our state-of-the-art freeze-drying process, we gently remove only the water content from the original ingredients. This method ensures that all the natural benefits of a raw, high-meat diet are preserved in a safe, easy-to-use, and convenient format. These main diet freeze-dried meals can be served alone as a wholesome and balanced meal, or sprinkled over your dog’s regular food to boost its nutritional value and enhance its flavor. Our formula is free from fillers and grains, making it easier for your furry friend to absorb the nutrients from their food, resulting in less and less odorous waste.

Our freeze-dried treats are a unique complementary food for your dog/cat. We combine naturally sourced ingredients and freeze the mixture to lock in nutrients. We then remove the moisture without the use of heat. This results in deliciously nutrient-dense, raw treats that are perfect for training!

Well, this little pack size is like a freshness ninja, keeping everything just right and tasty! It means you don’t end up with too much of it open at once, messing with the prime munching moment~

Yes, for every purchase of our freeze-dried products, we include a small trial sample for your pet to try first. If your pet doesn’t like it, you can return the unopened product to us. We will deduct the trial pack cost (RM8) and refund the remaining amount to you. *T&C apply

An unopened package can be good for 18 months and after opening it – 1 month. It is best to store it in a cool, dry place and avoid direct sunlight.

RAMBOO PET Freeze-Dried foods are made by China’s freeze-dried manufacturing foundry, which ranks first in Asia in terms of output and is produced for major brands including Europe and the United States. Our freeze-dried foods adopt aerospace freeze-drying technology from the Tokyo Research Center in Japan and are overseen by over 10 Research & Innovation specialists to create the finest foods for pets. It has the world’s most stringent certifications such as ISO9001, BRC, FDA, FSSC22000, and HACCP. When you choose RAMBOO PET Freeze-Dried, you can be confident your dog’s and cat’s food has been prepared with care and attention.

Nutrition

Our freeze-dried treats are extremely nutrient-dense, and 100% raw. This makes them extremely delicious, and the perfect high-value reward, making training so much easier!

Yes. In the past, people often thought older dogs should eat less protein, but recent studies have shown this isn’t true. As dogs get older, they benefit from eating more protein to stay healthy.

For older dogs, it’s important to balance protein and carbohydrates in their diet. When there’s more protein, there are fewer carbohydrates, which means high-protein diets don’t have a lot of carbs. This is good for older dogs because they don’t need a lot of carbs, which are basically sugars.

Absolutely! Pets with diabetes need to be mindful of carbohydrate content and additives in their food. Foods high in carbs, like some dry pet foods loaded with starch (that’s carbs, you know), aren’t great for keeping your furry friend’s diabetes in check. In contrast, freeze-dried foods are almost like a zero-carb superhero. They’re packed with high-quality proteins and other nutrients instead, making them a super choice for pets with diabetes. So, it’s a big yes from the freeze-dried world!

High-quality animal proteins, fats, and natural fatty acids in our freeze-dried provide the best conditions for healthy skin and fur.

Yes, our Ocean Feast and Land Feast main diet freeze-dried are formulated to meet AAFCO requirements for all life stages, from puppies/kitties right through to adults.

AAFCO is the Association of American Feed Control Officials. Our ORIJEN diets are formulated to meet the nutritional levels established by AAFCO for cats and dogs. This ensures that our foods provide complete and balanced nutrition.

Ingredients

Well, dry and canned pet foods are old-school, designed more for human convenience than pet health. Kibble is like popcorn, needing lots of starch (its fat storage, not muscle!) and loses 60-80% of nutrients at high temperatures. It’s also coated with fatty flavor enhancers and can expand in the stomach, causing digestive issues.

Canned food? It’s got preservatives and flavor enhancers that aren’t great for long-term health, uses lower-quality ingredients, spoils quickly once opened, and is diluted with water, reducing nutrient concentration. Plus, it can lead to bad breath and dental plaque.

Long-term, these foods can cause pickiness, bad breath, hair loss, skin rashes, eye gunk, cataracts, obesity, diabetes, heart issues, weak legs, arthritis, kidney problems, and stinky, excessive poop. So, RAMBOO PET’s freeze-dried option? A fresher, healthier choice!”

We’ve selected the most essential elements to ensure optimal health for cats and dogs. Our approach combines premium raw materials with formulations that respect the natural and anatomical needs of pets. Made by modern scientific research, these components contribute to a long and healthy life for your furry friends. Plus, they taste good!

Both freeze-dried and traditional pet foods are excellent choices for maintaining your dog’s health. However, freeze-dried pet food is much more convenient.

  • No need for defrosting;
  • Doesn’t take up freezer space;
  • Travel-friendly;
  • No risks of harmful bacteria

Fresh meat is highly beneficial due to its high biological value, meaning that its freshness allows animals to utilize more nutrients effectively. Besides its nutritional advantages, it also provides a higher palatability.

Between 90-100% depending on the product.

Our freeze-dried food is different from regular raw meat you find in stores. It’s specially made to be safe and nutritious for dogs and cats, following AAFCO guidelines. Making balanced raw diets at home can be tough, but Ramboo Pet’s main diet freeze-dried recipes make it easy by providing all the nutrients your pet needs. We use special methods like Irradiation Sterilization and Pasteurization to kill harmful bacteria, making our food safe for both pets and their owners. Plus, we test every batch for safety before it’s sent out.

Yes, our freeze-dried are hypoallergenic, which means they do not contain ingredients most likely to cause food intolerances in dogs. These include soy, dairy, egg, wheat, and artificial additives.

If you know a certain ingredient triggers your dog’s allergy, let us know at [email protected] and we can help.

Feeding

Click here to calculate the daily amount of your pet needs.

We all love to give our pets treats. However, treats should be given in moderation and should represent 10% or less of your pet’s daily food intake. The rest should come from a nutritionally complete feeding program.

Mixing our freeze-dried with processed food is safe and can be fed long-term. But we always recommend switching to a RAW diet completely to experience maximum health benefits.

Because our freeze-dried is full of goodness! The major benefit of feeding your raw pet food is that it preserves nutrients such as vitamins, minerals, amino acids, and enzymes – many of which are lost or destroyed when cooked. In comparison, kibble is highly processed and heated many times, and in return, this process makes kibble less nutritious.

Soaking the freeze-dried isn’t mandatory, however some pets (especially small breeds) might find it easier to eat if it has been softened slightly before feeding.
If you’d like to soak your pet’s food first, we recommend pouring room temperature water to just cover the food in your pet’s bowl and let it soak for 5-10 minutes. When it has softened, it’s then ready to be fed to your pet.

There may be! This will be most noticeable for the first couple weeks, while your pet’s gut microbiome is adjusting to the new foods. Many pet parents find that their pets poop less frequently and in smaller quantities on a raw food diet due to its bioavailable and nutrient dense nature.

This is a myth! Your pet might get more energetic because they are eating food that’s really good for them and right for their species. But, they probably won’t get more aggressive, they might even become calmer. This is because the good bacteria in their stomach, which is linked to their brain, affect them. Just like bad bacteria can, but in a good way, through different hormones. When their body is healthy, they are usually happier.

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