West Malaysia: approximately 1-4 days
East Malaysia: approximately 7-14 days
(excluding holidays)
Our warehouse is located in Bukit Mertajam, Penang. As we focus on providing online services to save costs for our customers, we do not have a physical store at the moment.
RAMBOO PET was developed in Malaysia by a team with over 10 years of combined product development experience. For 2 years, we attempted to collaborate with manufacturers in Malaysia. However, we eventually realized that in order to maintain a reasonable price, we needed to explore other options. We partnered with a world-class PCR manufacturer that produces items for renowned brands in the small appliances industry worldwide. This collaboration enables us to deliver a product of the highest quality at an affordable price.
Yes, all customers will receive an order number after placing their orders. Please contact us if you don’t receive one within 24 hours.
We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.
While the Ramboo Pet seems expensive, we find that the benefits far outweigh the costs. Not only can the feeder help avoid stress at mealtime in your life but by feeding your pets appropriately they will be healthier which saves on future vet visits and treatments for preventable diseases.
No problem, our warehouse is located in the Bukit Mertajam area of Penang. You can arrange for an in-person transaction at this location.
Within one year, we will arrange for a transportation company to come to your doorstep for pick-up and send you a new machine, all at no cost to you. You won’t need to leave your home. We also provide maintenance services for 2-5 years and offer discounts for trade-in services.
Normally the filter should be changed 3-4 weeks, depending on the number of pets using the fountain. We recommend using the filter and replacing it regularly. Because the filter can not only purify and improve the taste of water but also filter the hair or food residues everyday to prevent these garbage blocking the pump’s water outlet.
Initially, a 1-2 hour charge is sufficient to start using it, so there’s no need for a lengthy charging period. For subsequent charges, it will take approximately 4-6 hours to fully charge when the battery is depleted.
The battery life can last up to 100 days, depending on the usage frequency of your pet.
This RO 2S Wireless is simple to disassemble and very easy to clean.
We suggest to change the water and wash it in every 7 days. Let the water clean to take care of pets’ health.
Yes, that machine is designed to be waterproof for life-grade, you can wash it.
Because it is in Smart Mode, it will sleep for 15 minutes after each induction, preventing pets from playing with water, and more lastingly stimulating pets to drink water.
Yes, it does but we do not recommend removing the filter.
Not at all. The machine is not noisy at all and the flow of water is very gentle so it does not make any splashing noise whatsoever.
It depends on how much your pet drinks.
Yes, pouring in filtered water is best for pets.
As long as they are water-soluble, it is not a problem to place them inside the RO 2S Wireless.
You can use it while charging. However, it is generally recommended not to do so in order to extend the battery life.
The RO 2S Wireless has a 14 day return policy. If for some reason you are unhappy with your water fountain within the first 14 days following purchase just contact us to begin the return process. You will be given instructions for shipping the water fountain back to us and once we receive the unit you will be refunded the cost less shipping. Shipping costs on all refunds are the responsibility of the pet parent.
RAMBOO PET was developed in Malaysia by a team with over 10 years of combined product development experience. For 2 years, we attempted to collaborate with manufacturers in Malaysia. However, we eventually realized that in order to maintain a reasonable price, we needed to explore other options. We partnered with a world-class PCR manufacturer that produces items for renowned brands in the small appliances industry worldwide. This collaboration enables us to deliver a product of the highest quality at an affordable price.
One month.
The food bin of the Butler 3L holds up to 1.52KG of dry food, it can be fed for 21 days.
(According to the size of the pet)
The grain size applicable to our products is 15mm, and please fill it with dry pet food only.
No, only needs to set the feeding time plan on the unit interface, which is very easy.
Feeding can be set up to 6 meals a day, with a maximum of approximately 350g (1 cup equals about 7g, with a maximum of 50 cups per meal) at a time. However, in reality, you can adjust the timing to provide more frequent feedings for your pets.
The battery life can last up to 300 days, depending on your usage.
Yes, but we recommended to use it together, so that the feeder can continue to work during power failure or when the battery is dead.
of course, you can factory reset and delete the recordings.
This machine has a food shortage indicator, and you can easily see the level of dry food because its food hopper is translucent.
Absolutely not, as it will damage the machine. You can wash the food hopper and bowl to keep them clean, but avoid washing the main machine.
No, our unit has a lock screen function, tried with many cats, the food still stays inside until the feeder dispenses it.
The Butler 3L Feeder has a 14 day return policy. If for some reason you are unhappy with your feeder within the first 14 days following purchase just contact us to begin the return process. You will be given instructions for shipping the feeder back to us and once we receive the unit you will be refunded the cost less shipping. Shipping costs on all refunds are the responsibility of the pet parent.
We have designed the Butler 3L to be as straightforward as possible when it comes to setting up a feeding plan. By following the steps outlined in our manual or watching our Butler 3L setup video, you can easily configure the feeder in just a few minutes. Our customer service team is also available to assist you at any time.
RAMBOO PET was developed in Malaysia by a team with over 10 years of combined product development experience. For 2 years, we attempted to collaborate with manufacturers in Malaysia. However, we eventually realized that in order to maintain a reasonable price, we needed to explore other options. We partnered with a world-class PCR manufacturer that produces items for renowned brands in the small appliances industry worldwide. This collaboration enables us to deliver a product of the highest quality at an affordable price.
One month.
The food bin of the Butler 3L holds up to 1.52KG of dry food, it can be fed for 21 days.
(According to the size of the pet)
The grain size applicable to our products is 15mm, and please fill it with dry pet food only.
Smart Life
Feeding can be set up to 10 meals a day, with a maximum of approximately 350g (1 cup equals about 7g, with a maximum of 50 cups per meal) at a time. However, in reality, you can adjust the timing to provide more frequent feedings for your pets.
The battery life can last up to 150 days, depending on your usage.
Yes, but we recommended to use it together, so that the feeder can continue to work during power failure or when the battery is dead.
Of course, you can factory reset and delete the recordings.
This machine has a low food indicator, which will notify you on your mobile phone when there is a shortage of food.Toggle Content
Absolutely not, as it will damage the machine. You can wash the food hopper and bowl to keep them clean, but avoid washing the main machine.
No, our unit has a lock screen function, tried with many pets, the food still stays inside until the feeder dispenses it.
The Butler WIFI 3L Feeder has a 14 day return policy. If for some reason you are unhappy with your feeder within the first 14 days following purchase just contact us to begin the return process. You will be given instructions for shipping the feeder back to us and once we receive the unit you will be refunded the cost less shipping. Shipping costs on all refunds are the responsibility of the pet parent.
We have designed the Butler WIFI 3L to be as straightforward as possible when it comes to setting up a feeding plan. By following the steps outlined in our manual or watching our Butler WIFI 3L setup video, you can easily configure the feeder in just a few minutes. Our customer service team is also available to assist you at any time.
RAMBOO PET was developed in Malaysia by a team with over 10 years of combined product development experience. For 2 years, we attempted to collaborate with manufacturers in Malaysia. However, we eventually realized that in order to maintain a reasonable price, we needed to explore other options. We partnered with a world-class PCR manufacturer that produces items for renowned brands in the small appliances industry worldwide. This collaboration enables us to deliver a product of the highest quality at an affordable price.
It is not completely wireless as it requires a power connection (Socket), but it can communicate wirelessly through Wi-Fi for remote access and monitoring.
Yes, 2.4G WIFI (Not support 5G WiFi), due to the unstable 5G network in Malaysia, particularly its limited penetration capabilities, walls can result in connection failures. Additionally, the coverage area for reliable connectivity is quite limited.
ICSEE APP
CCTV will continue to record video if you have inserted a Micro SD card.
No, the CCTV will not work.
Don’t ever,it will damage the machine, you can wipe it with a cloth.
The QBOO 3MP has a 14 day return policy. If for some reason you are unhappy with your CCTV within the first 14 days following purchase just contact us to begin the return process. You will be given instructions for shipping the feeder back to us and once we receive the unit you will be refunded the cost less shipping. Shipping costs on all refunds are the responsibility of the pet parent.
Ramboo Pet was developed in Malaysia by a team with over 10 years of combined product development experience. For 2 years we attempted to work with Malaysia manufacturers before realizing that in order to keep the price reasonable we would need to look elsewhere. We teamed up with a world class PCR manufacturer that produces items for some of the biggest names in small appliances worldwide in order to bring you the highest quality product possible at a reasonable price.
No problem, you can easily view the content by installing the ICSEE App
A 32GB memory card can record approximately 7~10 days.
No problem, you can communicate with your pet through the CCTV.
You can watch it live and also view the recorded videos stored on the memory card.
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