FAQ
Online Store
Q：Shipping Notes
West Malaysia: approximately 1-4 days
East Malaysia: approximately 7-14 days
(excluding holidays)
Q：Where is the physical store located?
Our warehouse is located in Bukit Mertajam, Penang. As we focus on providing online services to save costs for our customers, we do not have a physical store at the moment.
Q：Where are your products made?
RAMBOO PET was developed in Malaysia by a team with over 10 years of combined product development experience. For 2 years, we attempted to collaborate with manufacturers in Malaysia. However, we eventually realized that in order to maintain a reasonable price, we needed to explore other options. We partnered with a world-class PCR manufacturer that produces items for renowned brands in the small appliances industry worldwide. This collaboration enables us to deliver a product of the highest quality at an affordable price.
Q：Will I receive a confirmation number when I place my order?
Yes, all customers will receive an order number after placing their orders. Please contact us if you don’t receive one within 24 hours.
Q：If I enter my email address will you sell my information?
We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.
Q：Why is it so expensive?
While the Ramboo Pet seems expensive, we find that the benefits far outweigh the costs. Not only can the feeder help avoid stress at mealtime in your life but by feeding your pets appropriately they will be healthier which saves on future vet visits and treatments for preventable diseases.
Q：Can I meet in person for the transaction?
No problem, our warehouse is located in the Bukit Mertajam area of Penang. You can arrange for an in-person transaction at this location.
Q：Warranty question
Within one year, we will arrange for a transportation company to come to your doorstep for pick-up and send you a new machine, all at no cost to you. You won’t need to leave your home. We also provide maintenance services for 2-5 years and offer discounts for trade-in services.
RO 2S Wireless
Normally the filter should be changed 3-4 weeks, depending on the number of pets using the fountain. We recommend using the filter and replacing it regularly. Because the filter can not only purify and improve the taste of water but also filter the hair or food residues everyday to prevent these garbage blocking the pump’s water outlet.
Initially, a 1-2 hour charge is sufficient to start using it, so there’s no need for a lengthy charging period. For subsequent charges, it will take approximately 4-6 hours to fully charge when the battery is depleted.
The battery life can last up to 100 days, depending on the usage frequency of your pet.
This RO 2S Wireless is simple to disassemble and very easy to clean.
We suggest to change the water and wash it in every 7 days. Let the water clean to take care of pets’ health.
Yes, that machine is designed to be waterproof for life-grade, you can wash it.
Because it is in Smart Mode, it will sleep for 15 minutes after each induction, preventing pets from playing with water, and more lastingly stimulating pets to drink water.
Yes, it does but we do not recommend removing the filter.
Not at all. The machine is not noisy at all and the flow of water is very gentle so it does not make any splashing noise whatsoever.
It depends on how much your pet drinks.
Yes, pouring in filtered water is best for pets.
As long as they are water-soluble, it is not a problem to place them inside the RO 2S Wireless.
You can use it while charging. However, it is generally recommended not to do so in order to extend the battery life.
The RO 2S Wireless has a 14 day return policy. If for some reason you are unhappy with your water fountain within the first 14 days following purchase just contact us to begin the return process. You will be given instructions for shipping the water fountain back to us and once we receive the unit you will be refunded the cost less shipping. Shipping costs on all refunds are the responsibility of the pet parent.
RAMBOO PET was developed in Malaysia by a team with over 10 years of combined product development experience. For 2 years, we attempted to collaborate with manufacturers in Malaysia. However, we eventually realized that in order to maintain a reasonable price, we needed to explore other options. We partnered with a world-class PCR manufacturer that produces items for renowned brands in the small appliances industry worldwide. This collaboration enables us to deliver a product of the highest quality at an affordable price.
Butler 3L (Button Version)
One month.
The food bin of the Butler 3L holds up to 1.52KG of dry food, it can be fed for 21 days.
(According to the size of the pet)
The grain size applicable to our products is 15mm, and please fill it with dry pet food only.
No, only needs to set the feeding time plan on the unit interface, which is very easy.
Feeding can be set up to 6 meals a day, with a maximum of approximately 350g (1 cup equals about 7g, with a maximum of 50 cups per meal) at a time. However, in reality, you can adjust the timing to provide more frequent feedings for your pets.
The battery life can last up to 300 days, depending on your usage.
Yes, but we recommended to use it together, so that the feeder can continue to work during power failure or when the battery is dead.
of course, you can factory reset and delete the recordings.
This machine has a food shortage indicator, and you can easily see the level of dry food because its food hopper is translucent.
Absolutely not, as it will damage the machine. You can wash the food hopper and bowl to keep them clean, but avoid washing the main machine.
No, our unit has a lock screen function, tried with many pets, the food still stays inside until the feeder dispenses it.
The Butler 3L Feeder has a 14 day return policy. If for some reason you are unhappy with your feeder within the first 14 days following purchase just contact us to begin the return process. You will be given instructions for shipping the feeder back to us and once we receive the unit you will be refunded the cost less shipping. Shipping costs on all refunds are the responsibility of the pet parent.
We have designed the Butler 3L to be as straightforward as possible when it comes to setting up a feeding plan. By following the steps outlined in our manual or watching our Butler 3L setup video, you can easily configure the feeder in just a few minutes. Our customer service team is also available to assist you at any time.
RAMBOO PET was developed in Malaysia by a team with over 10 years of combined product development experience. For 2 years, we attempted to collaborate with manufacturers in Malaysia. However, we eventually realized that in order to maintain a reasonable price, we needed to explore other options. We partnered with a world-class PCR manufacturer that produces items for renowned brands in the small appliances industry worldwide. This collaboration enables us to deliver a product of the highest quality at an affordable price.
Butler WIFI 3L (WIFI Version)
One month.
The food bin of the Butler 3L holds up to 1.52KG of dry food, it can be fed for 21 days.
(According to the size of the pet)
The grain size applicable to our products is 15mm, and please fill it with dry pet food only.
Smart Life
Feeding can be set up to 10 meals a day, with a maximum of approximately 350g (1 cup equals about 7g, with a maximum of 50 cups per meal) at a time. However, in reality, you can adjust the timing to provide more frequent feedings for your pets.
The battery life can last up to 150 days, depending on your usage.
Yes, but we recommended to use it together, so that the feeder can continue to work during power failure or when the battery is dead.
Of course, you can factory reset and delete the recordings.
This machine has a low food indicator, which will notify you on your mobile phone when there is a shortage of food.Toggle Content
Absolutely not, as it will damage the machine. You can wash the food hopper and bowl to keep them clean, but avoid washing the main machine.
No, our unit has a lock screen function, tried with many pets, the food still stays inside until the feeder dispenses it.
The Butler WIFI 3L Feeder has a 14 day return policy. If for some reason you are unhappy with your feeder within the first 14 days following purchase just contact us to begin the return process. You will be given instructions for shipping the feeder back to us and once we receive the unit you will be refunded the cost less shipping. Shipping costs on all refunds are the responsibility of the pet parent.
We have designed the Butler WIFI 3L to be as straightforward as possible when it comes to setting up a feeding plan. By following the steps outlined in our manual or watching our Butler WIFI 3L setup video, you can easily configure the feeder in just a few minutes. Our customer service team is also available to assist you at any time.
RAMBOO PET was developed in Malaysia by a team with over 10 years of combined product development experience. For 2 years, we attempted to collaborate with manufacturers in Malaysia. However, we eventually realized that in order to maintain a reasonable price, we needed to explore other options. We partnered with a world-class PCR manufacturer that produces items for renowned brands in the small appliances industry worldwide. This collaboration enables us to deliver a product of the highest quality at an affordable price.
QBOO CCTV
It is not completely wireless as it requires a power connection (Socket), but it can communicate wirelessly through Wi-Fi for remote access and monitoring.
Yes, 2.4G WIFI (Not support 5G WiFi), due to the unstable 5G network in Malaysia, particularly its limited penetration capabilities, walls can result in connection failures. Additionally, the coverage area for reliable connectivity is quite limited.
ICSEE APP
CCTV will continue to record video if you have inserted a Micro SD card.
No, the CCTV will not work.
Don’t ever,it will damage the machine, you can wipe it with a cloth.
The QBOO 3MP has a 14 day return policy. If for some reason you are unhappy with your CCTV within the first 14 days following purchase just contact us to begin the return process. You will be given instructions for shipping the CCTV back to us and once we receive the unit you will be refunded the cost less shipping. Shipping costs on all refunds are the responsibility of the pet parent.
RAMBOO PET was developed in Malaysia by a team with over 10 years of combined product development experience. For 2 years, we attempted to collaborate with manufacturers in Malaysia. However, we eventually realized that in order to maintain a reasonable price, we needed to explore other options. We partnered with a world-class PCR manufacturer that produces items for renowned brands in the small appliances industry worldwide. This collaboration enables us to deliver a product of the highest quality at an affordable price.
No problem, you can easily view the content by installing the ICSEE App
A 32GB memory card can record approximately 7~10 days.
No problem, you can communicate with your pet through the CCTV.
You can watch it live and also view the recorded videos stored on the memory card.
Online Store
Q：Shipping Notes
West Malaysia: approximately 1-4 days
East Malaysia: approximately 7-14 days
(excluding holidays)
Q：Where is the physical store located?
Our warehouse is located in Bukit Mertajam, Penang. As we focus on providing online services to save costs for our customers, we do not have a physical store at the moment.
Q：Will I receive a confirmation number when I place my order?
Yes, all customers will receive an order number after placing their orders. Please contact us if you don’t receive one within 24 hours.
Q：If I enter my email address will you sell my information?
We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.
Q：Can I meet in person for the transaction?
No problem, our warehouse is located in the Bukit Mertajam area of Penang. You can arrange for an in-person transaction at this location.
General
Yes, our freeze-dried is suitable for both dogs and cats.
Freeze-dried food is unsuitable for cats/dogs under three months of age. For cats/dogs aged between 3 and 9 months, tear the food into smaller pieces or soften the freeze-dried pieces before feeding to facilitate adaptation to larger portions.
Our main diet freeze-dried offers a complete and balanced diet that is rich in nutrients and mirrors a raw diet as closely as possible. Through our state-of-the-art freeze-drying process, we gently remove only the water content from the original ingredients. This method ensures that all the natural benefits of a raw, high-meat diet are preserved in a safe, easy-to-use, and convenient format. These main diet freeze-dried meals can be served alone as a wholesome and balanced meal, or sprinkled over your pet’s regular food to boost its nutritional value and enhance its flavor. Our formula is free from fillers and grains, making it easier for your furry friend to absorb the nutrients from their food, resulting in less and less odorous waste.
Our freeze-dried treats are a unique complementary food for your dog/cat. We combine naturally sourced ingredients and freeze the mixture to lock in nutrients. We then remove the moisture without the use of heat. This results in deliciously nutrient-dense, raw treats that are perfect for training!
Well, this little pack size is like a freshness ninja, keeping everything just right and tasty! It means you don’t end up with too much of it open at once, messing with the prime munching moment~
Yes, for every purchase of our freeze-dried products, we include a small trial sample for your pet to try first. If your pet doesn’t like it, you can return the unopened product to us. We will deduct the trial pack cost (RM8) and refund the remaining amount to you. *T&C apply
An unopened package can be good for 18 months and after opening it – 1 month. It is best to store it in a cool, dry place and avoid direct sunlight.
RAMBOO PET Freeze-Dried foods are made by China’s freeze-dried manufacturing foundry, which ranks first in Asia in terms of output and is produced for major brands including Europe and the United States. Our freeze-dried foods adopt aerospace freeze-drying technology from the Tokyo Research Center in Japan and are overseen by over 10 Research & Innovation specialists to create the finest foods for pets. It has the world’s most stringent certifications such as ISO9001, BRC, FDA, FSSC22000, and HACCP. When you choose RAMBOO PET Freeze-Dried, you can be confident your dog’s and cat’s food has been prepared with care and attention.
Send us a detailed email through our website and we’ll put you in touch with our representative.
Nutrition
Our freeze-dried treats are extremely nutrient-dense, and 100% raw. This makes them extremely delicious, and the perfect high-value reward, making training so much easier!
Yes. In the past, people often thought older dogs should eat less protein, but recent studies have shown this isn’t true. As dogs get older, they benefit from eating more protein to stay healthy.
For older dogs, it’s important to balance protein and carbohydrates in their diet. When there’s more protein, there are fewer carbohydrates, which means high-protein diets don’t have a lot of carbs. This is good for older dogs because they don’t need a lot of carbs, which are basically sugars.
Absolutely! Pets with diabetes need to be mindful of carbohydrate content and additives in their food. Foods high in carbs, like some dry pet foods loaded with starch (that’s carbs, you know), aren’t great for keeping your furry friend’s diabetes in check. In contrast, freeze-dried foods are almost like a zero-carb superhero. They’re packed with high-quality proteins and other nutrients instead, making them a super choice for pets with diabetes. So, it’s a big yes from the freeze-dried world!
High-quality animal proteins, fats, and natural fatty acids in our freeze-dried provide the best conditions for healthy skin and fur.
Yes, our Ocean Feast and Land Feast main diet freeze-dried are formulated to meet AAFCO requirements for all life stages, from puppies/kitties right through to adults.
AAFCO is the Association of American Feed Control Officials. Our freeze-dried are formulated to meet the nutritional levels established by AAFCO for cats and dogs. This ensures that our foods provide complete and balanced nutrition.
Ingredients
Well, dry and canned pet foods are old-school, designed more for human convenience than pet health. Kibble is like popcorn, needing lots of starch (its fat storage, not muscle!) and loses 60-80% of nutrients at high temperatures. It’s also coated with fatty flavor enhancers and can expand in the stomach, causing digestive issues.
Canned food? It’s got preservatives and flavor enhancers that aren’t great for long-term health, uses lower-quality ingredients, spoils quickly once opened, and is diluted with water, reducing nutrient concentration. Plus, it can lead to bad breath and dental plaque.
Long-term, these foods can cause pickiness, bad breath, hair loss, skin rashes, eye gunk, cataracts, obesity, diabetes, heart issues, weak legs, arthritis, kidney problems, and stinky, excessive poop. So, RAMBOO PET’s freeze-dried option? A fresher, healthier choice!”
We’ve selected the most essential elements to ensure optimal health for cats and dogs. Our approach combines premium raw materials with formulations that respect the natural and anatomical needs of pets. Made by modern scientific research, these components contribute to a long and healthy life for your furry friends. Plus, they taste good!
Both freeze-dried and traditional pet foods are excellent choices for maintaining your dog’s health. However, freeze-dried pet food is much more convenient.
- No need for defrosting;
- Doesn’t take up freezer space;
- Travel-friendly;
- No risks of harmful bacteria
Fresh meat is highly beneficial due to its high biological value, meaning that its freshness allows animals to utilize more nutrients effectively. Besides its nutritional advantages, it also provides a higher palatability.
Between 90-100% depending on the product.
Our freeze-dried food is different from regular raw meat you find in stores. It’s specially made to be safe and nutritious for dogs and cats, following AAFCO guidelines. Making balanced raw diets at home can be tough, but Ramboo Pet’s main diet freeze-dried recipes make it easy by providing all the nutrients your pet needs. We use special methods like Irradiation Sterilization and Pasteurization to kill harmful bacteria, making our food safe for both pets and their owners. Plus, we test every batch for safety before it’s sent out.
Yes, our freeze-dried are hypoallergenic, which means they do not contain ingredients most likely to cause food intolerances in dogs. These include soy, dairy, egg, wheat, and artificial additives.
If you know a certain ingredient triggers your dog’s allergy, let us know at [email protected] and we can help.
Feeding
Click here to calculate the daily amount of your pet needs.
We all love to give our pets treats. However, treats should be given in moderation and should represent 10% or less of your pet’s daily food intake. The rest should come from a nutritionally complete feeding program.
Mixing our freeze-dried with processed food is safe and can be fed long-term. But we always recommend switching to a RAW diet completely to experience maximum health benefits.
Because our freeze-dried is full of goodness! The major benefit of feeding your raw pet food is that it preserves nutrients such as vitamins, minerals, amino acids, and enzymes – many of which are lost or destroyed when cooked. In comparison, kibble is highly processed and heated many times, and in return, this process makes kibble less nutritious.
Soaking the freeze-dried isn’t mandatory, however some pets (especially small breeds) might find it easier to eat if it has been softened slightly before feeding.
If you’d like to soak your pet’s food first, we recommend pouring room temperature water to just cover the food in your pet’s bowl and let it soak for 5-10 minutes. When it has softened, it’s then ready to be fed to your pet.
There may be! This will be most noticeable for the first couple weeks, while your pet’s gut microbiome is adjusting to the new foods. Many pet parents find that their pets poop less frequently and in smaller quantities on a raw food diet due to its bioavailable and nutrient dense nature.
This is a myth! Your pet might get more energetic because they are eating food that’s really good for them and right for their species. But, they probably won’t get more aggressive, they might even become calmer. This is because the good bacteria in their stomach, which is linked to their brain, affect them. Just like bad bacteria can, but in a good way, through different hormones. When their body is healthy, they are usually happier.
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