If you are not happy with your purchase and wish to return an item, Ramboo Pet accepts 1-1 exchanges/repairs for faults or we offers a full refund within 14 days from receiving your parcel. Kindly noted that purchased item must be returned in original condition, including packaging.

Refund Policy Detail

  • To be eligible for this program, these steps must be taken:
  1. On the day that your order is received, take a picture of the products inside the package, and email our customer service at [email protected] with subject “14 Days Money Back Guarantee” and personal details. Name: 、Order No: 、Phone:
  2. Make sure the all of product and item is clean and it has not been exposed to any hygiene concerns.
  3. Make sure that the product and the outer box are not damaged in any way, and will not affect the second sale.
  4. Send us advising of your intent to return.
  5. Pictures must be provided as proof.

Pictures & Video:

  • Any pictures and video that can prove your intention to return, such as:
  1. The product doesn’t work well due to a quality problem.
  2. The shipment is visibly damaged upon receipt.

*Date and time stamp must be included in all pictures provided

  1. If your application does not meet our return criteria, our customer service has the right to reject your request. Incomplete or illegible claims will not be refunded.
  2. Using installment payment will incur a third-party payment platform fee, which will be deducted from the refund.
  3. Once approved, we will refund you the net purchase price (at the time of order) in 1 week, once the product has been returned to our warehouse we will conduct a full record video unpacking inspection.
  4. Customer will be responsible for the delivery cost of the whole return process.
  5. After 14 days of receiving your parcel, we will not provide refunds and we only accept 1-1 exchanges/repairs for faults.

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