RO 2S Wireless Smart Pet Water Fountain

Q: How often should I replace the filter?
A: Normally the filter should be changed 3-4 weeks, depending on the number of pets using the fountain. We recommend using the filter and replacing it regularly. Because the filter can not only purify and improve the taste of water but also filter the hair or food residues everyday to prevent these garbage blocking the pump’s water outlet.

Q: How often should I wash the fountain?
A: We suggest to change the water and wash it in every 7 days. Let the water clean to take care of pets’ health.

Q: How long does it take to charge? 
A: Initially, a 1-2 hour charge is sufficient to start using it, so there's no need for a lengthy charging period. For subsequent charges, it will take approximately 4-6 hours to fully charge when the battery is depleted.

Q: How long is the battery life?
A: The battery life can last up to 100 days, depending on the usage frequency of your pet.

Q: Is the fountain washable?
A: Yes, it is designed to be waterproof for life-grade.

Q: Is it easy to be cleaned?
A: Yes, it is simple to dissemble and very easy to clean.

Q: Why is the sensor does not work all the time?
A: Because it is in Smart Mode, it will sleep for 15 minutes after each induction, preventing pets from playing with water, and more lastingly stimulating pets to drink water.

Q: Does it work without the filter?
A: Yes, it does but we do not recommend removing the filter.

Q: Is the water very noisy? Is the pump also noisy?
A: Not at all. The machine is not noisy at all and the flow of water is very gentle so it does not make any splashing noise whatsoever.

Q: How long does the water last?
A: It depends on how much your pet drinks.

Q: Do I need to pour filtered water?
A: Yes, pouring in filtered water is best for pets.

Q: Can pet supplements be placed inside the RO 2S Wireless?
A: As long as they are water-soluble, it is not a problem to place them inside the RO 2S Wireless.

Q: Can it be used while charging?
A: You can use it while charging. However, it is generally recommended not to do so in order to extend the battery life.

Q: What if I don't like the unit? Can I return it and get a refund?
A: The RO 2S Wireless has a 14 day return policy. If for some reason you are unhappy with your water fountain within the first 14 days following purchase just contact us to begin the return process. You will be given instructions for shipping the water fountain back to us and once we receive the unit you will be refunded the cost less shipping. Shipping costs on all refunds are the responsibility of the pet parent.

Q: Is the RO 2S Wireless made in Malaysia?
A: RAMBOO PET was developed in Malaysia by a team with over 10 years of combined product development experience. For 2 years, we attempted to collaborate with manufacturers in Malaysia. However, we eventually realized that in order to maintain a reasonable price, we needed to explore other options. We partnered with a world-class PCR manufacturer that produces items for renowned brands in the small appliances industry worldwide. This collaboration enables us to deliver a product of the highest quality at an affordable price.

1. The filter should be replaced every 3-4 weeks.
2. The fountain should be cleaned every week.
3. The fountain has a rechargeable battery, please read the user manual carefully before use.
4. To extend the life of water pump, please add water before starting the machine.

1. West Malaysia: Free for orders above RM100, RM10 for orders below RM100. Normally orders will ship within 1-5 working days of processing payment.
2. East Malaysia: RM10 + RM5 per 0.5 kg over 1 kg for order(Maximun RM30 Shipping fee). Normally will ship within 5-14 working days of processing payment.
3. Click here to learn more about our shipping policy.
4. For any questions, please contact us via [email protected].

1. 1 + 4 Year Pro-Rata Warranty.

2. Claims made within the 1st till 12th months warranty period (free of charge replacement) shall carry the balance warranty period as if the returned products. 
3. Claims made in excess or after the 12th months’ warranty period [with the payment (subject to the discount given) made for the replacement] shall carry the full duration of the warranty period. i.e. 60 months as if a new product is purchased, provided the same registration requirements are met for the replaced products. 
4. After-sales service provided for product issues caused by non-artificial reason. 
5. Product accessories and consumables are not covered by the warranty. 
6. Click here to learn more about our warranty policy.
7. For any questions, please contact us via [email protected].

English Manual: Click Here
Malay Manual: Click Here
Chinese Manual: Click Here