All of 1+4 years pro-rata warranty terms and conditions will be based on this website.

(a)Introduction

1.Congratulation on your purchase of RAMBOO PET’s products ! RAMBOO PET being the  supplier of Pet Tech products, would like to welcome you as our satisfied customer as well as the user of products. For the purpose to understand and have detailed knowledge as to the warranty provided for RAMBOO PET, do take a moment to read and understand the warranty terms and conditions stated and contained below for a hassle-free usage experience of RAMBOO PET.

(b)Warranty Terms

Warranty Arrangement:

2.All RAMBOO PET Products are manufactured on state of the art machinery. The manufacturer has taken great care to ensure the raw materials used for the manufacturing of products are of the high standard of purity and in its best endeavors to maintain the high industrial standard. In spite of such care and diligence, Products may in low possibility and/ or extra ordinary and/ or race incident to suffer minor defect(s) and it would subject to warranty claims.

3.The warranty claims provided for RAMBOO PET products would be classified and fallen into two types of claim, i.e. (i) manufacturing defect; and (ii)manufacturing issue. RAMBOO PET would like to assure our valued customers that we would honor and provide warranty claim for the products purchased from us, subject to the warranty terms and conditions below, for the said fault which is directly due to/ caused by manufacturing defect. Manufacturing defect shall mean faulty materialused during the manufacturing process or due to poor workmanship. The investigation outcome and notification announced by RAMBOO PET(“Final Outcome”)in relation to the defect(s)/ fault of products purchased shall be constituted as final and conclusive in nature.

Warranty Period:

4.RAMBOO PET would carry the warranty with the validity period as stated herein. The warranty coverage may vary in accordance with the specification of theproducts. The warranty period for RAMBOO PET shall be 60 months on pro rata basis, whichever the earlier and subject to the terms and condition below, as follows:

FOC : Free of Charge. Customer does not have to pay additional services.
Suitable Products: Butler 3L, Butler WiFi 3L, RO 2S Wireless, QBOO 3MP

The date of purchase(Receipt) is used to calculate the trade in discount rate, And use the current sales price as the claim price for trade in discount.

Note: * The warranty period shall be commenced from the date of invoice. Warranty claim will be on 1 to 1 replacement basis (same model and same brand) and subject to the Final Outcome, if any/ necessary. The replaced products will carry the warranty as follow:-

(a) Claim made within the 1st till 12th months warranty period (free of charge replacement) shall carry the balance warranty period as if the returned products. Eg: claim has been made on second months after purchase where the products purchased has been returned for replacement, the replaced products will carry 58 months warranty period, i.e. the balance warranty period of the machine returned; or

(b) Claim made excess or after 12th months warranty period [with the payment (subject to the discount given) made for the replacement] shall carry the full duration of warranty period, i.e. 60 months as if a new products purchased, provided the same registration requirements are met for the replaced products.

During the warranty period, if one of the following situations occurs, it must be repaired as a fee:

• The warranty card and valid shopping receipt cannot be provided.
• Failure and damage caused by misuse and non-professional repair.
• Failures and damages caused by transportation, moving and dropping after purchase.
• Failure and damage caused by other unavoidable external factors.
• Failure and damage caused by water or other solutions in the equipment caused by improper use.
• Failure and damage caused by the use of non-equipment working power.

5. Product accessories and consumables are not covered by the warranty.

Standard Procedure of Making Warranty Claim:-

6. Free original replacement application process:

• The product does not need to bear any cost during the first 12 months of warranty, and after 12 months of warranty service, the return shipping fee will be charged.
• Provide warranty information, original proof of purchase or receipt that can check the purchase record.
• Through the online customer service system Email, Messenger, Whatsapp, Shopee chat, provide the defective products you purchased complete and clear video photos, as well as purchase channels, names, phone numbers and other information.
• Special personnel will handle the cases in sequence according to the time of receipt, please wait patiently.

7. As a registered customer under the warranty period, should you make a warranty claim, it will be hassle free. Pursuant to the Online Registration, your details as well as the record/ proof of purchase will be stored in our database securely and will be safely retrieved at the time of making a warranty claim.

8. Lack of documentation proof and/ or inaccurate and/ or suspicious information/ claim provided by you would void the warranty.

Contract Infor mation & Reservation:

9. Should you have query and/ or request for further information/ clarification about
and/ or our product warranty policy, please feel free to contact us at:-

RAMBOO PET SDN. BHD. (1547647-A)

No. 2475 Jalan Kulim, 14000 Bukit Mertajam, Pulau Pinang

Tel & WhatsApp: +601157558483
Email: [email protected]

10. RAMBOO PET hereby reserve all rights, including but not limited to modify, amend, insert and/ or alter the terms and condition as well as the policy of our product warranty without prior notice given.